Service Provisioning Rules

Service Provisioning Rules

Contents

General Rule for Service Provisioning Actions

  • Most accounts allow five service provisioning actions (Activate, Suspend, Restore, Deactivate) per line per day.
  • If you require the ability to perform up to 25 Suspend or Restore transactions per line per day, contact your account representative or customer support and ask about using the IoT Order Flow.

Suspending Service Rules

  • You can suspend a line of service for a maximum of 90 suspended days in any continuous period, and a total of 180 suspended days per year.
  • When you suspend using a POST /devices/actions/suspend request, you also suspend your Monthly Recurring Charge (MRC), thus extending your contract.
  • Suspends may carry a fee (consult your contract).

Changing Service Plan Rules

  • You can change the service plan associated with a device up to four times per month.
  • You cannot change the service plan for a device while its service is suspended.

Deactivating Service Rules

Please consult your Verizon contract for rules governing service deactivations. Your account may have Early Termination Fees (ETF) and you may have some number of ETF waivers to apply when you deactivate.

  • Use POST /devices/actions/deactivate and supply ReasonCode FF.
  • If you have ETF waivers, you can specify whether or not to use one in your deactivate request.
  • If you do not use an ETF waiver and you incur an ETF, it will be billed at the amount stated in your contract.

MDN/MSISDN Re-assignment Rules for Deactive Lines

When you deactivate a 3G device or a 4G SIM, Verizon reserves its MDN or MSISDN for 50 days. Whenever you activate a device using POST /devices/actions/activate the device will receive a new MDN.

NOTE: To activate a deactive 3G device or a 4G SIM with its previous MDN or MSISDN within the 50-day period, call Customer Service or use the Verizon My Business Account or Verizon Enterprise Center portal if you have access.

Swapping Hardware on 4G Lines

The ThingSpace Platform database maintains a pairing of device hardware (IMEI) and SIM (ICCID). You can move an Active SIM into a new M2M device and the ThingSpace Platform will recognize that a new device is associated with the SIM the next time the device connects. (The new device cannot be in the Active or Suspend state, and it cannot be already paired with another SIM in the ThingSpace Platform database If the new hardware is part of a Deactive IMEI-ICCID pairing, you can use the POST /devices/actions/delete resource to remove the deactive device from your account.)

NOTE: The ThingSpace Platform associates provisioning, usage, and connectivity history with the IMEI. If you change an IMEI-ICCID pairing, no previous transaction or usage history will be available for the line of service.

Moving Devices Between Accounts

If your account is enabled for M2M Bulk Flows, you can use the PUT /devices/actions/move to move devices from one billing account to another under the same customer profile. Contact your account manager if you need to have your account enabled for M2M Bulk Flows.

If your account is not enabled for M2M Bulk Flows, you must call customer service to move devices from one billing account to another.

NOTE: You can use /devices/actions/deactivate and /devices/actions/activate requests to move a device from one account to another account within the same Verizon profile by first deactivating it and then activating it in the new account. However, rules for deactivating service apply.

To move a device to an account under another Verizon profile, call Customer Service to delete the device from the old account, then use POST /devices/actions/activate to activate it in the new account.