Callback Error Messages

This page lists error codes and error messages for the asynchronous callback API responses.

Contents

Error Message Format

All asynchronous error messages are returned as faultResponse objects, and in most cases the status will be “Failed,” like this:

{
  "username":"",
  "password":"",
  "requestId":"076f7ea9-8230-49b1-9386-8dafaddc7d9e",
  "deviceIds":[
    {
      "id":"20180903000000000009",
      "kind":"Iccid"
    },
    {
      "id":"201809030000009",
      "kind":"Imei"
    }
  ],
  "faultResponse":{
    "faultcode":"UnifiedWebService.REQUEST_FAILED.DeviceAlreadyActive",
    "faultstring":"REQUEST_FAILED. Device is already active"
  },
  "status":"Failed",
  "callbackCount":1,
  "maxCallbackThreshold":4
}
  • The faultcode is composed of a Connectivity Management service name, a period, and one of the error codes listed in the tables on this page. For example:

    • UnifiedWebService.REQUEST_FAILED.AccountNotFound
    • DeviceService.INPUT_INVALID.CustomField.InvalidName
  • The faultstring provides additional information.

The best practice is to write your code to look for the error code values, not the service names or error messages.

  • Look for the fault code values because they will stay the same from release to release.
  • Don’t write your code to match against the Fault String values because they contain dynamic data and may change in future releases.
  • Don’t write your code to match against the service names because the same error code can be presented by more than one service. (It will have the same meaning in all situations.)

General Callback Errors

These errors are typically caught when a request is initially received and parsed, and the error messages are returned synchronously. The error messages can also be returned in callback messages for errors in bulk requests.

Fault Code Fault String Occurs When Resolution
INPUT_INVALID.Device.Account.Invalid The device was not a part of the account specified. The device identifier in the request did not match any devices in the account. Verify the account name and device identifier and retry the request.
INPUT_INVALID.Device.Identifier.Invalid The device’s {device identifier kind} was not in a valid format. The value of the Identifier element within a DeviceIdentifier element was not in the format required by the Kind element. he Identifier element to a value that is in the format required by the Kind element, and then resend the request.
INPUT_INVALID.Device.Kind.Invalid The device kind was not recognized as a valid device kind. The “Kind” field for DeviceIdentifer did not contain a recognized value. Retry the request with “Kind” set to one of the valid values.
INPUT_INVALID.DeviceGroup.Account.Invalid The device group was not a part of the account specified. The device group given in the request does not exist in the account. Verify the account name and device group name, and then retry the request.
INPUT_INVALID.DeviceNotFound Specified device identifier was not found. The device identifier in the request did not match any devices in the account. Verify the device identifier and retry the request.
INPUT_INVALID.InvalidDevice Could not find the device “{device ID}” The device identifier in the request did not match any devices in the account. Verify the device identifier and retry the request.
INPUT_INVALID.NullDeviceIdentifier No device identifier specified for this request. An Identifier child element within a DeviceIdentifier element did not have a value. Set the Identifier element to a value that is in the format required by the Kind element, and then resend the request.
INPUT_INVALID.NullDeviceInformation No device information specified for this request. The request did not contain a device list or other device identifiers. Verify that the request contains complete device identifiers, and then retry the request.
INPUT_INVALID.NullDeviceKind No device kind specified for this request. The “Kind” field for DeviceIdentifer was empty. Retry the request with “Kind” set to one of the valid values.
REQUEST_FAILED.NoDevicesInGroup There are no devices for the group. The device group given in the request exists, but does not have any devices. Verify that you are using the right device group name, or add devices to the group.
REQUEST_FAILED.UnexpectedError Unexpected error occurred. Could not complete request. The request was missing required elements, had invalid parameter values, or an unknown problem occurred. Verify all required and optional field values and then retry the request. If you receive this error a second time, contact Customer Support at 800.922.0204 for assistance.

Carrier Service Callback Errors

Fault Code Fault String Occurs When Resolution
INPUT_INVALID.Activate.NullServicePlan A service plan is required when activating this device. The request did not specify a value for the ServicePlan field. Set the ServicePlan field to the service plan code that you want to assign to all specified devices, and then resend the request.
INPUT_INVALID.Activate.VodafoneServicePlan A service plan may not be specified when activating a Vodafone device. The ChangeDeviceState request to activate a Vodafone device contained a ServicePlan value. Do not set a ServicePlan value when activating a Vodafone device.
INPUT_INVALID.CarrierPoolNameOnNonB2BCarrier Carrier IP pool name can only be provided for B2B carriers. The request contained a value for CarrierIpPoolName. The CarrierIpPoolName parameter is only used with B2B carriers. Do not include it for other carriers.
INPUT_INVALID.Device.EtfWaiver.NotDefined ETF waiver is required for deactivating retail devices. The request did not include a value for EtfWaiver. Set EtfWaiver to true (you want to use an ETF waiver on this deactivation) or false (you do not want to use a waiver).
INPUT_INVALID.Device.InvalidChangeDeviceIdentifierKind Cannot provide IMSI when IMEI and ICCID are provided, or vice versa, for activation request. The request included incompatible device identifiers. In the list of device identifiers in the DeviceIdentifierCollection element, provide either an IMSI or an IMEI and ICCID, but not all three.
INPUT_INVALID.Device.OnlyOneProvidedOfImeiOrIccid Cannot provide IMEI without ICCID, or vice versa, for activation request. An Activate request for a 4G device did not contain both the IMEI and ICCID identifiers. Resend the request with both the IMEI and the ICCID of the device, in that order.
INPUT_INVALID.Device.ReasonCode.NotDefined ReasonCode is required for deactivating retail devices. The Deactivate request was for a retail device that requires a ReasonCode for the deactivation. Set a value for ReasonCode and retry the request.
INPUT_INVALID.DeviceIdentifierNullInCollection A device identifier in the collection cannot be null. An Identifier child element within a DeviceIdentifier element did not have a value. Set the Identifier element to a value that is in the format required by the Kind element, and then resend the request.
INPUT_INVALID.DuplicateDeviceKindInCollection Two device identifiers in the collection cannot have the same kind. Two device identifiers in a DeviceIdentifierCollection had the same value for Kind. Most requests only need one device identifier per device. If you need to provide two, they must be different Kinds.
INPUT_INVALID.InvalidAccountName Account Name is not valid for this request. The request did not included an account name. Specify an account name and retry the request.
INPUT_INVALID.MdnNpaNxx.Invalid The Mdn Npa-Nxx cannot be provided for the carrier of this device. The request included an MdnNpaNxx value, which is not allowed the service carrier. Retry the request without the MdnNpaNxx value.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Cost Center Code cannot be blank. The ChangeDeviceCostCenter API requires a value in the CostCenterCode parameter or the RemoveCostCenterCode parameter. The request did not contain either of those. Retry the request with a valid CostCenterCode value.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Cost Center Code cannot be greater than 36 characters. The CostCenterCode value was too long. Use a shorter code (string) and retry the request.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Device is already active. An Activate request was sent for a device that is already active. Check the current device state.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Device is already in a Deactive state. A Deactivate request was sent for a device that is already deactive. Check the current device state.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Device is not listed with the Verizon Wireless network. Please contact Support. The device is not listed in the Device Management Database. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_ FAILED.The device ICCID is not compatible with the SKU provided. Verify the ICCID and SKU and retry the request. The ICCID provided is not compatible with the device type indicated by the SkuNumber. For example, the device type may indicate an embedded SIM but the ICCID is not for an embedded SIM. Verify the ICCID and the SkuNumber and then try the request again.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_ FAILED.Device SKU is not a valid Verizon SKU. Verify the SKU and retry the request. The SkuNumber provided does not match any SKU-enabled devices in the Verizon Device Management Database. Verify and correct the SkuNumber and then try the request again.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_ FAILED.Device state is not compatible with requested action. A ChangeDeviceState request was sent for a device that is not valid based on the device’s current state. Check the device’s current state and the allowed actions for that state.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED. Error in getting available ETF waivers count for Customer Profile. Please try again. There was a problem verifying the ETF waivers available for the account. Wait a little while and retry the request. Contact support of it continues.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.IMEI is already paired with another ICCID. Please contact Support. The IMEI in the request already has a SIM assigned. Use GetDeviceInformation to find the IMEI and see what ICCID is assigned to it. You may need to contact support to correct the problem.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.IP pool not currently set up. Please contact Support to have this issue fixed. Pool not set up in ETNI, or the pool has run out of IP addresses. ETNI Pool setup issue. Contact Support.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED. The customer address cannot be validated. Please verify the address entered for PrimaryPlaceOfUse or the address associated with the customer LeadId, and then resend the request. To change a customer lead address, contact customer support referencing the Lead ID in the Partner Resource Management tool. The address associated with the LeadId or entered in the PrimaryPlaceOfUse fields is invalid according to the USPS. Verify the address and try the request again.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED. MDN does not belong to Customer Profile. Please contact Support. The device identifier in the request did not match any devices in the account. Verify the device identifier and account name and then retry the request. If they are in the same account as requested in the customer request, contact Support.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.MDN is not available for the provided zip code or NPA/NXX. Please contact Support. There are no MDNs available for the given NPA-NXX, or the NPA-NXX is not valid. Verify the MdnNpaNxx value. Contact support if the value is correct and you received this message.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.MDN not found. Please verify that MDN is correct. The MDN was not found in a back-end system. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.No IP addresses are available for the PublicIpRestriction type. Please contact your Verizon Account Manager for assistance. No reserved IP addresses are available for the requested PublicIPRestriction type (static or dynamic). Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Selected service plan not compatible with device. Please select a plan that supports device. The service plan specified in the activation request cannot be used with the specified device. Select a compatible service plan and retry the request.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.SIM is already paired with another MSISDN. Please contact Support. The ICCID in the request is already assigned to a phone number. Use GetDeviceInformation to find the ICCID and see what number is assigned to it. You may need to contact support to correct the problem.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.Specified service plan not recognized. Please contact Support. The specified service plan does not exist in a back-end system. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED. The address in the request cannot be validated. Please verify and correct the address associated with the LeadId or included in the PrimaryPlaceOfUse parameters. Addresses for leads can be changed in the Partner Resource Management tool. The address associated with the LeadId or entered in the PrimaryPlaceOfUse fields is invalid according to the USPS. Verify the address and try the request again.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED. Device is not valid The device identifier is not valid, or the device does not support the requested operation. Verify the device identifier and retry the request.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED.There is already a pending order for this device. No additional actions can be performed until this order is completed. Existing pending order blocking any new activity on the MTN There is already a pending order submitted for this. Check in portal to view order status.
REQUEST_FAILED.CarrierRequestUnsuccessful REQUEST_FAILED. Your device is not currently listed as an approved device for the Verizon Wireless network. Please contact your device vendor. The device is not listed in the Device Management Database. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.CarrierRequestUnsuccessful Request failed due to the duplicate IP assigned to the MTN. IP address specified is already assigned to an MTN. Assign a different IP address.
REQUEST_FAILED.CarrierRequestUnsuccessful Your (action) request was unsuccessful. Please review your request with your Company Administrator to see whether it can be administered via Verizon Enterprise Center or My Business. There are several scenarios that can produce this error, often involving back-end systems. This error can sometimes be resolved by just retrying the request. If you continue to get this error in the response, contact Customer Support at 1-800-525-0481 for assistance.
REQUEST_FAILED.DefaultIpPoolNotDefined Default IP Pool is not defined for app There is a problem with the IP pool defined for the carrier. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.Device.NoAccess The contact does not have access to the device. The web services username that you signed in with is not associated with the device specified in the request. Verify the account name and device identifier and then retry the request.
REQUEST_FAILED.DeviceAlreadyActive REQUEST_FAILED. Device is already active You sent an activation request for a device that is already active. Best practice is to use GetDeviceInformation to check a device’s state before sending an activation request.
REQUEST_FAILED.Max.Daily.Limit REQUEST_FAILED. Maximum daily Suspend/Reconnect limit reached for MDN. The specified device has already had 25 provisioning changes today, which is the maximum allowed. Retry the request tomorrow.
REQUEST_FAILED.MdnAlreadyAssociated Invalid MDN. The provided MDN is already associated with another device   Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.NoEtfWaiversAvailable REQUEST FAILED. No ETF waivers currently available for use with this account. Please contact your Verizon Account Manager for more details about your ETF waiver status The account does not have any ETF waivers available to apply to the deactivation request. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.PendingStatusChange Can not update the device in devicemanager. msg=Device status changes from pending to pending statuses is not allowed You sent a second ChangeDeviceState request for a device before the first request had completed. Use GetDeviceInformation to check the state of a device before sending a ChangeDeviceState request.
REQUEST_FAILED.RatePlanNotFound No Service Plan was found matching the code {service plan code}. The service plan specified in the request does not exist in the specified account. Verify the account name and service plan name, and retry the request.
REQUEST_FAILED.UnsupportedOperationException Unsupported Operation Exception An unknown error occurred. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_ONHOLD.DeviceActivationOnHold REQUEST_ONHOLD. Credit request is pending approval for this order You attempted to activate service for a device, but the credit request for your account has not been approved yet. Wait until you receive credit approval before activating service. The maximum time for a credit hold is 7 days.
REQUEST_CANCELLED.DeviceActivationCancelled REQUEST_CANCELLED. Credit request has been cancelled for this order The credit request for your account was not approved within 7 days. Activation requests have been canceled. Resolve any credit issues for the account before sending additional activation requests.

DevicePRLInformation Callback Errors

Fault Code Fault String Occurs When Resolution
INPUT_INVALID.DeviceType GetDevicePRLInformation cannot be performed on 4G devices. You sent a GetDevicePRLInformation request for a 4G device. 4G devices don’t have PRLs. Only send GetDevicePRLInformation requests for active 2G and 3G devices.
  GetDevicePRLInformation cannot be performed on Vodafone devices. You sent a GetDevicePRLInformation request for a Vodafone device. Vodafone devices don’t use PRLs. Only send GetDevicePRLInformation requests for non-Vodafone devices.
  GetDevicePRLInformation is not supported on deactive devices. You sent a GetDevicePRLInformation request for a deactive device. PRLs are only used by active devices. Only send GetDevicePRLInformation requests for active 2G and 3G devices.

State Service Callback Errors

Fault Code Fault String Occurs When Resolution
REQUEST_FAILED.NoSmsrOid Cannot provide EID without SmsrOid, for go to state request. The request contained an EID but no SM-SR OID, which is required for EUICC devices. Include the SmsrOid element and retry the request.
REQUEST_FAILED.OnlyOneProvidedOfImeiOrEid Cannot provide IMEI without EID, or vice versa, for go to state request. The request included an SmsrOid, but either EID or IMEI is missing. If you are working with an EUICC device, make sure the request includes both the EID and IMEI of the device. If the device is not an EUICC device, do not include the SmsrOid element in the request.
REQUEST_FAILED.InvalidDeviceKind Cannot provide ESN, ICCID, IMSI, MEID, MDN or MSISDN when SmsrOid is provided. The request included device identifier types that cannot be used when an SmsrOid is specified. If you are working with an EUICC device, make sure the request includes only the EID and IMEI of the device. If the device is not an EUICC device, do not include the SmsrOid element in the request.
REQUEST_FAILED.ImsiAndImeiAndEid Cannot provide IMSI when IMEI and EID are provided, or vice versa, for go to state request. The request included IMEI, EID, and IMSI identifiers. If you are working with an EUICC device, make sure the request includes only the EID and IMEI of the device.
REQUEST_FAILED.DeviceNotFound Could not find device “IMEI : {imei_value}” and “EID : {eid_value}“. Either the IMEI or the EID provided in the request could not be found in the account. Verify that you have entered the correct IMEI and EID values and then retry the request.

Enhanced Connectivity Service Callback Errors

Fault Code Fault String Occurs When Resolution
REQUEST_FAILED.SmsMessage.NoImsi Cannot send SMS message to Vodafone device with no IMSI. The specified device is part of the account, but is not active and has no IMSI. Activate the device before attempting to send an SMS message to it.
REQUEST_FAILED.SmsMessage.NoMdn Cannot send SMS message to device with no MDN. The specified device is part of the account, but is not active and has no MDN. Activate the device before attempting to send an SMS message to it.
Fault Code Fault String Occurs When Resolution
REQUEST_FAILED.DEVICE_ALREADY_ACTIVE Device {deviceId value} or ICCID {ICCID value} is already active on another MTN The ICCID in the request is already assigned to a phone number. Use GetDeviceInformation to find the ICCID and see what number is assigned to it. You may need to deactivate and then delete the device to resolve the problem.
REQUEST_FAILED.MTN_NOT_ASSIGNED System was unable to assign an MTN    
REQUEST_FAILED.LINE_FAILED_PLAN_DEVICE_INCOMPATIBLE Price Plan ID/Feature Codes are not compatible with the device {deviceId value} or ICC ID {ICCID value} The service plan specified in the activation request cannot be used with the specified device. Select a compatible service plan and retry the request.
REQUEST_FAILED.LINE_FAILED_PENDING_ORDER Pending order exists for this MTN {MTN value}    
REQUEST_FAILED.LINE_FAILED_MTN_INVALID_STATE MTN {MTN value} is not in a valid status to perform this transaction    
REQUEST_FAILED.LINE_FAILED_DEVICE_ON_NO_PAY_LIST Device is on a no-pay list    
REQUEST_FAILED.LINE_FAILED_DEVICE_LOST_STOLEN Device is lost or stolen    
REQUEST_FAILED.INVALID_MOVEUP Move Up operation is not available    
REQUEST_FAILED.INVALID_MOVEDOWN Move Down operation is not available    
REQUEST_FAILED.INVALID_GOTO_STAGE_STATE_ACTIVITY_ID Go To State operation is not available    
REQUEST_FAILED.DEVICE_ALREADY_PENDING_ACTIVATION Device {deviceId value} or ICCID {ICCID value} is pending activation on another MTN {MTN value} An activation request is already being processed for the specified device. Wait for the pending request to finish, and then device if you want to make any further changes.
REQUEST_FAILED.IP_NOT_ASSIGNED System was unable to assign a static IP address    
REQUEST_FAILED.LINE_FAILED_SIM_ON_NO_PAY_LIST SIM {ICCID value} is on a no-pay list    
REQUEST_FAILED.LINE_FAILED_SIM_LOST_STOLEN SIM {ICCID value} is lost or stolen    
REQUEST_FAILED.NO_STATICIP_RESERVED No reserved Static IPs are available for the selected IP address type No reserved IP addresses are available for the requested address type (static or dynamic). Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.INVALID_MTNRES_ZIPCODE This non-geo MTN was reserved with a different PPU address/zip code    
REQUEST_FAILED.INVALID_SOURCE_SKU Device profile cannot be changed for this device    
REQUEST_FAILED.MTN_DEVICE_INFO_NOT_FOUND MTN {MTN value} device info not found    
REQUEST_FAILED.MTN_IS_ACTIVE MTN {MTN value} is already active on another device    
REQUEST_FAILED.PAIRING_FAILED_4G SIM {ICCID value} is paired with another MTN. Please contact support to have it unpaired before retrying. The ICCID in the request is already assigned to a phone number. Use GetDeviceInformation to find the ICCID and see what number is assigned to it. You may need to deactivate and then delete the device to resolve the problem.
REQUEST_FAILED.TRANSACTION_NOT_ALLOWED_USAGE_SERVICE_ACTIVE_ON_MTN TRANSACTION NOT ALLOWED DUE TO OTHER SERVICES STILL ACTIVE ON DEVICE    
REQUEST_FAILED.INVALID_TARGET_BILL_ACCOUNT_NUMBER Target Bill Account Number (targetBillAccountNumberForMtnTransfer) not provided or is invalid    
REQUEST_FAILED.EUICC_DEVICE_PROFILE_UPDATED_WITH_WARNING EUICC device profile has been updated with warning    
REQUEST_FAILED.INVALID_SERVICE_ZIPCODE Service Area Zip Code (serviceAreaZip) not provided or is invalid (Valid format: 5 digit long)    
REQUEST_FAILED.INVALID_PUBLIC_STATIC_IP_TYPE Public Static IP Type (publicStaticIpType) not provided or is invalid (Valid values: R or U)    
REQUEST_FAILED.INVALID_ADDRESS Invalid Primary place of use address    
REQUEST_FAILED.INVALID_FIRST_NAME Primary place of use address - First Name (firstName) not provided or is invalid    
REQUEST_FAILED.INVALID_LAST_NAME Primary place of use address - Last Name (lastName) not provided or is invalid    
REQUEST_FAILED.DEVICE_SKU_EMPTY Device SKU is empty or not valid    
REQUEST_FAILED.INVALID_TARGET_SKU Target Device SKU (deviceSku) provided is invalid The SkuNumber provided does not match any SKU-enabled devices in the Verizon Device Management Database. Verify and correct the SkuNumber and then try the request again.
REQUEST_FAILED.INVALID_SERVICE_AREA_NPANXX Service Area NPA/NXX code (serviceAreaZip) not provided or is invalid (Valid format: 6 digit long) The npaNxx field did not contain the right number of digits, or contained other characters. Set the npaNxx value to a 6-digit value and retry the request.
REQUEST_FAILED.MTN_ASSIGN_CRITERIA_MISSING MTN Assignment criteria not specified    
REQUEST_FAILED.DEVICE_SKU_INVALID_VALUES Device SKU based activation indicator (deviceSkuBasedActivation) is invalid (Valid values: Y or N)    
REQUEST_FAILED.NO_DEVICE_SKU Device SKU {deviceSku value} not provided    
REQUEST_FAILED.INVALID_DEVICE_SKU Device SKU {deviceSku value} is not a valid Verizon device SKU The SkuNumber provided does not match any SKU-enabled devices in the Verizon Device Management Database. Verify and correct the SkuNumber and then try the request again.
REQUEST_FAILED.NO_UPDATE_INFORMATION_PROVIDED Either Primary Place of use (primaryPlaceOfUse) or Cost Center Code (costCenterCode) or both should be provided    
REQUEST_FAILED.DEVICE_SIM_NOT_COMPATIBLE ICCID {ICCID value} is not compatible with Device ID {deviceId value}    
REQUEST_FAILED.INVALID_MTN MTN {MTN value} not provided or is invalid (Valid format: 10-digit numeric value - no dashes, special characters, spaces)    
REQUEST_FAILED.INVALID_STATIC_IP Static IP Address (staticIpAddress) is invalid (Valid format: ###.###.###.###)    
REQUEST_FAILED.INVALID_DEVICE_ID Device ID {deviceId value} not provided or is invalid    
REQUEST_FAILED.INVALID_ICCID ICCID {ICCID value} not provided or is invalid The value of the ICCID was not in the format required. Specify a valid ICCID value, and then resend the request.
REQUEST_FAILED.DEVICE_ID_NOT_M2M Device ID {deviceId value} is not M2M capable An operation was attempted on a non-M2M device. Verify that all devices in the request are M2M devices (no phones or tablets, etc.) and then retry the request.
REQUEST_FAILED.INVALID_DEVICE_SOLDERED_SIM_PAIR Device ID {deviceId value}/ICCID {ICCID value} pair is invalid    
REQUEST_FAILED.IP_NOT_RESERVED Static IP address entered is not reserved for the account on this order    
REQUEST_FAILED.ICCID_DEVICESKU_NOT_COMPATIBLE ICCID {ICCID value} is not compatible with Device SKU (deviceSku) The ICCID in the request does not match a device with the specified SKU. Verify the ICCID and retry the request.
REQUEST_FAILED.DEVICE_ID_NOT_IN_DMD Device ID {deviceId value} is not in DMD    
REQUEST_FAILED.ICCID_NOT_IN_DMD ICCID {ICCID value} is not in DMD The device is not listed in the Device Management Database. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.UNABLE_TO_VERIFY_EUICC_STATUS Unable to verify EUICC ICCID    
REQUEST_FAILED.EUICC_CHANGE_PROFILE_FAILED Change EUICC profile failed    
REQUEST_FAILED.INVALID_EID EID (eId) not provided or is invalid    
REQUEST_FAILED.INVALID_SMSROID SMSROID (smsrOId) not provided or is invalid    
REQUEST_FAILED.INVALID_PROFILE_ACTION Profile Action (profileAction) not provided or is invalid    
REQUEST_FAILED.EID_NOT_IN_DMD EID (eId) is not in DMD The device is not listed in the Device Management Database. Contact Customer Support at 800.922.0204 for assistance.
REQUEST_FAILED.EID_DEVICE_INCOMPATIBLE EID (eId) is not compatible with Device ID {deviceId value}    
REQUEST_FAILED.PROFILE_DOWNLOAD_COMPLETE Profile download completed    
REQUEST_FAILED.PROFILE_DOWNLOAD_FAILED Profile download failed    
REQUEST_FAILED.EID_SOFT_SIM_MISSING Preferred Soft Sim Sku information not found for EID(eId)    
REQUEST_FAILED.ICCID_RESERVE_FAILED ICCID reservation failed    
REQUEST_FAILED.EUICC_DEVICE_PROFILE_NOT_IN_DESIRED_STATE EUICC device profile is not in desired state    
REQUEST_FAILED.EID_ICCID_MISMATCH EID associated with ICCID does not match request    
REQUEST_FAILED.DEVICE_NOT_SMS_CAPABLE Device{deviceId value} is not capable for sending or receiving messages    
REQUEST_FAILED.SUBSCRIPTION_ACTIVE_ON_LINE Device{deviceId value} already has an active subscription