Error Messages

Error Messages

Contents

Error Code Error Message Occurs When Resolution
INVALID_PARAMETER Device list is empty The POST body did not contain a valid devicelist object Include a valid deviceList object in the request.
INVALID_PARAMETER FotaPostUpgrades: invalid state date The specified start date is not valid or the startDate parameter was missing. Includ a startDate parameter with a valid start date in the request body.
INVALID_PARAMETER Inactive account
INVALID_PARAMETER Index exceeds number of devices in list
INVALID_PARAMETER Input binding error The request body was empty Include a valid request body and resend the request.
INVALID_PARAMETER Invalid account name format The account name is missing or contains an invalid character Correct the account name and resend the request.
INVALID_PARAMETER Invalid device id format The device ID was not a valid IMEI. This could be the device ID used as the index value in the request URL. Verify the IMEI of the device and retry the request.
INVALID_PARAMETER Invalid index value
INVALID_PARAMETER Invalid upgradeId
INVALID_PARAMETER Invalid uuid The UUID contained non-hexadecimal characters. Verify the UUID and retry the request.
INVALID_PARAMETER LastSeenDeviceId Not Valid The index value is not valid. Make sure that the index value in the request URL is either 0 or a valid IMEI that belongs to this account, and then retry the request.
INVALID_PARAMETER License Assignment in Progress, Remove after it is completed The request attempted to remove a license from a device that was still getting a license assigned from a previous request. Retry the request to remove the license. License assignment does not take very long.
INVALID_PARAMETER Not found The specified upgrade was not in the allowed state for the operation. Verify the upgrade ID and retry the request
INVALID_PARAMETER Requested firmware upgrade date already passed The specified start date is in the past. Use today’s date or a future date when scheduling an upgrade.
INVALID_PARAMETER Specified start deviceId not found in account The starting device ID is not part of this account. Verify the device ID and retry the request.
INVALID_PARAMETER System error An unknown system error has occurred. Verify the POST body and retry the request.
INVALID_PARAMETER Unknown device ID The device ID does not belong to the account. Verify the account name and device IMEI and then retry the request.
INVALID_PARAMETER Unknown firmware The firmwareName in the request did not match the names of any available firmware upgrades, or the firmwareName parameter was missing. Verify the firmwareName and retry the request. You may want to send a GET /firmware request to get the correct firmware name.
INVALID_PARAMETER Unregistered account
INVALID_OPERATION Upgrade already started and cannot be canceled You attempted to cancel an upgrade that has already started. You cannot cancel an upgrade once it has started.
INVALID_PARAMETER Upgrade ID not found The specified upgrade ID was not recognized. Verify the upgrade ID and retry the request.
INVALID_PARAMETER Invalid status The report status type was not recognized. Should be RequestPending, etc.
INVALID_PARAMETER UWS account validation failed(The specified contact is not associated with the specified account or the account name cannot be found.) The specified account name is not associated with the current user. Verify the account name and retry the request.