Diagnostics

Diagnose your device and network connection health.

ThingSpace Device Diagnostics Services can help troubleshoot device connectivity issues:

  • Monitor Device network connection status
  • Monitor device RF performance - real time and historical
  • View device ID and provisioned state
  • View device software and firmware version
  • * Available for Cat M1 LTE devices

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Time saving diagnostics help you find a resolution faster.

  • Monitor device presence on your IoT network
  • Monitor RF and network connectivity of device
  • Troubleshoot suspect devices without calling support
  • Determine course of action to fix device problems

Basic Device Diagnostics are available as a standard ThingSpace Manage feature for all compatible devices.

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Get more, save more with the Services Bundle

Proactively manage your device lifecyle in one place. Combine location, software and diagnostics in one simple package.

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Get started with Diagnostics.

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