Diagnose your device and network connection health.

ThingSpace Device Diagnostics Services can help troubleshoot device connectivity issues:

  • Monitor Device network connection status
  • Monitor device RF performance - real time and historical
  • View device ID and provisioned state
  • View device software and firmware version
  • * Available for Cat M1 LTE devices


Time saving diagnostics help you find a resolution faster.

  • Monitor device presence on your IoT network
  • Monitor RF and network connectivity of device
  • Troubleshoot suspect devices without calling support
  • Determine course of action to fix device problems

Basic Device Diagnostics are available as a standard ThingSpace Manage feature for all compatible devices.


Get more, save more with the Services Bundle

Proactively manage your device lifecyle in one place. Combine location, software and diagnostics in one simple package.

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Get started with Diagnostics.

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